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WOZTELL Changelog

All notable updates and changes of WOZTELL will be documented in this Changelog.

2023-11-30

Integrations

WhatsApp Cloud - v1.2.0

Feature:

  • Support sending WhatsApp Flow with Message Template.
    • First, users need to create a "Flow Template" under the marketing category.
    • Users can select flows published in the "Flow Builder" inside the WhatsApp Manager.
    • Only one flow can be linked to a template, the linked template can only be changed by editing the template.
    • The template contains a button that can trigger the flow.

  • The Flow Trigger allows matching by the Selected Flow ID and Customized Payload to provide flexibility for building the follow-up chatbot flow.
    • When "Match Selected Flow ID" is enabled, it will match any payload from the selected flow.
    • When "Customized Matching Payload" is added, it will match the selected flow that contains the same customized payload.
    • If users want to match the exact flow payload(s), they need to keep the "Match Selected Flow ID" disabled.

  • The preview of Click-to-WhatsApp Ads can be displayed in the conversation history.
    • This feature needs to be enabled by granting the "Ads Permission" on the channel's platform page, for receiving the ads events.

Inbox - v1.0.0

Update:

  • The "Inbox Core" Webhook will be added by default if a channel is connected to the inbox.

2023-11-23

Platform

Feature:

Integrations

WhatsApp Cloud - v1.2.0

Feature:

  • Support the WhatsApp Flow Trigger resource template.
    • Allow the chatbot to react to WhatsApp flow response submitted by the user.
    • At least one input of the flow needs to be specified to match the trigger. For example, the trigger will react when the user submits an expected answer.

Inbox - v1.0.0

Feature:

  • Optimization of the agent operation with Linked Actions between live chat mode and agent assignment.
    • While chatbot mode is on, the agent's reply can also switch on the live chat by using the button "Start Live Chat"; or send the agent's reply without switching on the live chat by using the button "Send Message Directly".
    • While chatbot mode is on, assigning a thread to an agent will display the option to switch on the live chat.
    • While live chat mode is on, unassigning a thread from an agent will display the option to switch on the chatbot.

Update:

  • Update in team member and channel will be instantly synchronized with the inbox.
    • Creation and removal of channel
    • Change of channel name
    • Creation and removal of team member
    • Change of team member role and expiry

2023-11-09

Platform

Features:

  • Revamp of the Marketplace to improve the experience of browsing the available extensions.
    • Allow searching for extensions by keyword or the developer.
    • The introduction page of each extension can include images.
    • The landing page after clicking the "Marketplace" icon will be the discover page.

  • Support Chatbot History in chatbot builder.
    • Display audit trail records related to the chatbot you are working on.
    • The audit trail is displayed in an expandable sidebar.

  • Allow adding image with media library while using the message template response.
    • User can still add image by either this, media ID or media URL.

Update:

  • The billing section will be hidden if the app is managed and paid by a partner.

Integrations

WhatsApp Cloud - v1.2.0

Feature:

  • Support sending the WhatsApp Flow triggered by the CTA button.
    • User can configure the CTA button in the resource template; and select a flow to be triggered.
    • The creation of flow still needs to be done in the Flows builder in WhatsApp Manager.

2023-11-01

Integrations

WhatsApp Cloud - v1.2.0

Feature:

  • Support the Carousel Message Template.
    • Available under the marketing category.
    • Template that can display multiple images/videos with buttons, similar to Messenger's carousel.
    • The carousel cards are displayed in a horizontally scrollable view
    • Each template can contain up to 10 carousel cards; and each card can contain up to 2 buttons.
    • The image/video used for carousel template must be added using the media ID.

2023-10-26

Platform

Features:

  • A list of Advanced Chatbot Actions are available as default resource templates for all users.
    • The advanced trigger and actions which could only be achieved by coding become more accessible to general users.

Integrations

WhatsApp Cloud - v1.1.0 & v1.2.0

Feature:

  • Addition of the Meta Ad Trigger resource template that allows chatbot to be triggered by WhatsApp Ads.

Facebook - v1.2.0

Feature:

  • Support public integration API for uploading the media file and obtaining attachment ID.

2023-10-17

Platform

Features:

  • Variables are supported in Action and Trigger resource templates.

Integrations

ChatPGT - v1.0.0

Feature:

  • Support new Inbox Action for generating suggested responses for agents.
    • The suggested response can be generated based on the context of the conversation; or by typing instructions in the text field before triggering the inbox action.
    • By selecting one of the generated responses, the response will be auto-filled into the text field.
    • The number of options available from each generation can be adjusted in the extension settings.

2023-10-12

Platform

Features:

Integrations

WhatsApp Cloud - v1.2.0

Feature:

  • Support to create and send Catalog Message.
    • A new response that can be clicked to display a product catalog within WhatsApp.

2023-10-05

Platform

Features:

  • Variables are supported in Member Tagging and Analytics in the node inspector.
  • Add the externalId variable option to the text response of generic and other platform resource templates.

Integrations

WhatsApp On-Premises - v1.0.0

Feature:

2023-09-28

Integrations

Facebook - v1.2.0

Update:

  • The Facebook Comment trigger can be used with either the "Any Comment" or "Keyword Group".

WhatsApp Cloud - v1.2.0

Feature:

  • New interface for creating Message template, in order to support up to 10 buttons, with a mixture of various button types.
    • Can be applied to marketing and utility templates.
    • Each button type has its own limit as well.
    • Quick reply buttons must be grouped together, as well as other non-quick reply buttons.

2023-09-20

Platform

Update:

  • Parameters applied in the "Actions" and "Trigger" resource templates can be kept while switching between the basic and advanced mode in response.

Integrations

WhatsApp Cloud - v1.2.0

Feature:

  • Support the Catalog Message Template.
    • Catalog template is under the Marketing category.
    • Able to send a template with a "View catalog" button, which will display the whole product catalog to users.

Update:

  • The "Product Items" picker in multi-product message can fetch up to 40 items each time.

Facebook - v1.2.0

Update:

2023-09-18

Platform

Update:

  • Ensure that email notifications will be sent to the customer for settled invoice, pending invoice and payment error.
    • Only the app owner of an app can receive this notification.
    • The invoice will be attached to the email for the settled invoice and pending invoice notification.

2023-09-07

Platform

Feature:

  • Support Multi-factor Authentication for more secure login.
    • "Settings" -> "Account" -> "Multi-factor Authentication"
    • An optional function, which is disabled by default.
    • When enabled, user must log in with an authentication code.

2023-08-28

Platform

Feature:

  • Refine the account registration flow to smoothen the experience for new users.
    • The registration flow is shortened from 3 steps to 2 steps.
    • Upon the completion of the sign-up, users can enter the app without verifying the email.
    • An alert banner will be present when the users have not been verified.
    • Unverified users are restricted from creating channel and inviting team members.
  • New Help Center to offer different levels of customer support.
    • An expandable sidebar that allows quick access to the documentation, support tickets and live chat support.

2023-08-17

Platform

Feature:

  • In bot builder, the platform specific response can be pre-selected based on the active Platform Preference.

Update:

  • The Marketing Notification tag can be listed in the Existing Tag section.

Integrations

WhatsApp Cloud - v1.1.0

Update:

  • Optimize the preview of the template button in the "Message Template" tab page under the "Platform" page.

Inbox - v1.0.0

Update:

  • Able to display the various types of user's input supported by messaging platforms in the thread view.
    * Facebook Messenger: The payload of quickly reply or button.
    * Facebook Messenger: Media, Image, Video, Audio and File, which can be clicked to preview.
    * WhatsApp Cloud: Sent cart, which can be clicked to preview.

2023-08-09

Platform

Update:

  • Optimize the demo booking flow during the new user registration.

2023-08-02

Platform

Feature:

  • The "Inbox Agent" role, whose access right is limited to the inbox integration, can be added to the team members.

Integrations

WhatsApp Cloud - v1.2.0

Feature:

Inbox - v1.0.0

Feature:

2023-07-26

Platform

Feature:

  • Revamp the bot builder workflow to enhance the bot building experience.
    • Drag & drop to reposition the nodes
    • Drag to create new nodes
    • Connect or Disconnect nodes
    • Insert a node in between
    • Compatible with existing chatbot
  • The Admin or App Owner can lock the tree to prevent it from being modified without permission.
  • The Admin or App Owner can lock the data source to prevent it from being modified without permission.
  • Events posted via the Incoming Webhook can include fallback text.
    • The style of the text can be customized.
    • The events with fallback text can be displayed in the inbox thread and conversation history.

Integrations

Inbox - v1.0.0

Feature:

2023-07-20

Platform

Feature:

Integrations

Facebook - v1.2.0

Feature:

2023-07-05

Platform

Feature:

  • Added a button in the "Transactions" page for exporting the transaction report in .CSV. The report includes the breakdown of the transactions (only applicable to data recorded after July 5th, 2023).

Integrations

WhatsApp Cloud - v1.2.0

Update:

  • The "code expiration minute" is now an optional feature while creating an authentication message template.

2023-07-03

Platform

Feature:

Integrations

WhatsApp Cloud - v1.2.0

Features:

  • Support creating Authentication message template with one-time password button.
  • Dashboard now supports the analytics based on the new conversation categories.

Inbox - v1.0.0

Features:

Updates:

  • The exact time of the last message can be displayed on the thread preview.
  • Improvement on the stability and scalability of the inbox system.

2023-06-23

Integrations

Inbox - v1.0.0

Features:

  • Support creating Private Folders that are only accessible by selected users.
  • Allow assigning a color to a folder in the folder profile.

Update:

  • The folderId can be found and copied from the folder profile.

2023-06-14

Integrations

Inbox - v1.0.0

Features:

  • Improve the reliability to handle high volume of inbound and outbound messages by applying message queuing system.
  • Threads can be assigned to another non-default folder in batch, given that the channels of selected threads are supported by the destination folder.
  • Support deleting the non-default folders for better folder management.
  • Support copying the member's phone number with one click to improve the UX of agent operation.

2023-06-08

Integrations

Facebook - v1.1.0 & v1.2.0

Update:

2023-05-31

Integrations

WhatsApp Cloud - v1.1.0 & v1.2.0

Features:

  • For the pricing update starting from 1/6/2023, the breakdown of the new conversation categories can be displayed in the "Transactions" page.

Inbox - v1.0.0

Features:

  • Support attachment preview and management before sending out the attachment files.
  • Image in the thread can be directly opened in new tab by hovering over it.

2023-05-25

Platform

Feature:

  • Incoming Webhook can be added for posting messages from external sources to the channel.
  • Improve platform reliability to handle concurrent incoming messages by applying message queuing to all messaging platforms.

Integrations

Inbox - v1.0.0

Feature:

  • MOVE_THREAD_FOLDER event is now sent to the channel to indicate that a thread is transferred to another folder.

2023-05-18

Platform

Update:

  • Allow member.meta, member.meta.field, member.botMeta.tempData and member.botMeta.tempData.field as valid paths in the webhook events subscription.
  • Disable the options of the deprecated integration version during channel creation.

Open API

Feature:

  • The createNotification mutation can support adding the title and color to the notification message.

Update:

  • Update the CreateAt and UpdatedAt to be optional input for the deleteMembers mutation.

Integrations

WhatsApp Cloud - v1.1.0 & v1.2.0

Update:

  • Require user's confirmation before deleting an existing message template.

2023-05-11

Platform

Features:

  • The "Member Update" events now support a new event type "BATCH_MEMBER_UPDATE", for notifying the changes made to multiple members at a time.

Integrations

WhatsApp Cloud - v1.2.0

Features:

WhatsApp Cloud - v1.1.0 & v1.2.0

Features:

Inbox - v1.1.0

Update:

  • Optimize the frontend performance for handling high volume of threads.

2023-05-04

Platform

Update:

  • Smoothen the registration process by removing the Phone Number Prefix field.
  • Optimize the error handling for users who are logging in the platform with expired access to an app.

Open API

Update:

  • Raise the rate limit of the createChannelEnvironment, updateChannelEnvironment mutations and query members to meet the demand of different use cases.

Integrations

WhatsApp Cloud - v1.2.0

Web Chat - v1.0.0

  • Resolve issue with opening the Web Chat full page window.

Inbox- v1.0.0

Features:

2023-04-27

Platform

Update:

  • Optimize the error handling of Member Metadata and Custom Headers in the webhook events subscription.

Open API

Update:

  • Trees with integration specific responses can be imported using importTrees mutation even the corresponding integrations are not installed in the app.

Integrations

WhatsApp Cloud - v1.1.0 & v1.2.0

Features:

  • Public API support GET/conversation-analytics for retrieving the conversation analytics.

Inbox- v1.0.0

  • Public API supports POST/update-thread-folder to assign a thread to a specific folder.
  • Support Internal Comment for agent collaboration in the same thread.
  • Allow sharing a thread by its the permalink.
  • Display the source of the latest message on the thread preview, including [Bot], [User] and [Internal].

2023-04-20

Integrations

WhatsApp Cloud - v1.1.0 & v1.2.0

Features:

Updates:

  • Support Product message preview in resource template and conversation history.
  • Phone number picker can fetch more than 100 phone numbers while deploying a number and searching a number in dashboard.

Facebook - v1.2.0

  • The Comment Reply keyword trigger can be applied to all of the posts under a page.

Inbox - v1.0.0

  • Starting from 19/04/2023, newly created apps will come with the native Inbox Integration.

2023-04-05

Platform

Features:

  • Allow applying filters to the "Transaction" by transaction type and date range.
  • Added a tooltip description regarding the deposit charging mechanism to the "Transaction" page under "Billing".
  • Allow subscribing to the "Member Update" events.
  • Allow subscribing to the "Node Trigger" events.

2023-03-22

Platform

Updates:

  • Apply Debounce search to prevent the timeout issues while performing member search in the "Members" page.
  • Prevent the member tag replacing issue when a node is quickly triggered twice.
  • New setMeta, setBotMetaTempData, unsetMeta, unsetBotMetaTempData functions for updating member's data and TempData.
  • Update the Any user input trigger to cover the CONTACT and LOCATION message type.

Open API

Features:

  • Add includeArchived to the channels query for filtering the archived channels.
  • CreateNotification mutation to allow integration to notify their users for errors.

Integrations

WhatsApp Cloud - v1.1.0 & v1.2.0

Features:

  • Support the new WhatsApp template categories: Authentication, Marketing and Utility.
  • Option to subscribe to the webhook for receiving Message Templates Status Update.
  • WhatsApp Commerce Settings for enabling the shopping cart and catalog.
  • Display the Messaging Limit Tier and Official Business Account in the channel's "WhatsApp Info" section.

Facebook - v1.2.0

Features:

  • Update the Recurring Notification resource template and deprecate the notification_messages_frequency.
  • Send notifications to the WOZTELL account for invalid token error in the Facebook integration.

Update:

  • Update the message type MISC to IMAGE, AUDIO, VIDEO or FILE.

Slack - v1.1.0

Features:

  • Add Exclusive Live Chat option so that only the ticket picker could engage in the conversation.

Live Chat Module - v1.1.0

Update:

  • Update the Live Chat Agenda to start counting down when a ticket is created, and refresh the timer when the latest user message is sent.

2023-03-09

Core Update

Updates:

  • Allow scrolling in the environment tab for multiple environments in the channel.
  • Archived channels will be displayed without the channel icons for more obvious visual distinction.

Integrations Update

Feature:

  • [WhatsApp Cloud] New Product resource template with Catalog and Retailer ID pickers.

Update:

  • [WhatsApp Cloud] The WhatsApp Cloud push messages can be sent via the outbound push webhook in the new webhook system.

2023-02-22

Core Update

Feature:

  • Deleted channels can be viewed by turning on `Show Archived` in the channels page

Integrations Update

Feature:

  • [Facebook] New action resource template for passing the thread control to the Facebook Page Inbox.
  • [Slack] Support the Blocks message type.

2023-02-15

Core Update

Feature:

  • New version of Channel Webhook System which allows user to have finer control over the type of message received through the webhook. User can allow the upgrade in the environment page of the channel.

Integrations Update

Feature:

  • [Web Chat] Caption text is supported under the IMAGE type in resource template.

Update:

  • [WhatsApp Cloud] Option to grant WOZTELL the permissions to access the catalogues and products in the commerce manager.

2023-02-08

Core Update

Update:

  • Display the character count in the resource template's text field in real time.

Integrations Update

Update:

  • [WhatsApp Cloud] Add "Create Date" & "Expiry Date" of the uploaded media in the media history.

2023-02-02

Core Update

Updates:

  • Rate limits for the Data Source related mutations are raised in Open API.

Integrations Update

Feature:

  • [WhatsAPP Cloud] Public API supports updating the WhatsApp business profile.
  • [WhatsAPP Cloud] Bot API supports sending a message as a reply to an existing message, which will be displayed with a contextual text bubble.
  • [WhatsAPP Cloud] Support reaction on an existing message with emoji.

Updates:

  • [WhatsAPP Cloud] New trigger resource template to cater for the Order event of product message.

2023-01-18

Integrations Update

Feature:

  • [Facebook] Support Product Template as a resource template in the response.

Maintenance:

  • [Facebook] Display accurate error message for disconnected page in the channel

2023-01-11

Integrations Update

Feature:

  • [WhatsApp Cloud] Support Editing Message Template in the platform page of channel.
  • [WhatsApp Cloud] Media sample can be previewed during message template creation.
  • [WhatsApp Cloud] Status update of the WABA account and phone number can be displayed in the platform page of the channel.
  • Support setting up the Zoho Cliq Integration in the integrations page.
  • Support setting up the Zoho CRM Integration in the integrations page.

2023-01-04

Core Update

Feature:

  • Support Filtering in Media Library, and media files can be filtered by uploaded date, file type, file size and source.
  • Support Open API mutation for exporting trees from an app.

Updates:

  • Additional formatting guide provided for the createSubscriptionPush and updateSubscriptionPush mutations.
  • Support applying criteria on the deleteMembers mutation in Open API.
  • Support Open API mutation to create channel environment.

2022-12-22

Core Update

Feature:

  • Member tags in .csv file can be imported as string or JSON array, i.e. tag_1, tag_2 or ["tag-1", "tag-2"].

Updates:

  • Priority group picker allows removing the priority group from a non-default environment.
  • Tag manager supports operation with categorised tags.

2022-12-14

Core Update

Feature:

  • Open API supports new mutation for deleting members in batch.

Integrations Update

Feature:

  • [Facebook] Quick reply supports the "Email" and "Phone Number" type apart from the "Text" type.

2022-11-30

Core Update

Feature:

  • Open API supports creating channel with integration installed.

Integrations Update

Feature:

  • [Web Chat] New resource template for sending Web Event in the form of text or object.
  • [Web Chat] New resource template for triggering a node by the payload from Web Event.

2022-11-23

Core Update

Updates:

  • Location message in conversation history can display the longitude & latitude, and be able to redirect to the Google map location.

Integrations Update

Feature:

  • [WhatsApp Cloud] Public API supports GET /whatsapp-business-profile and PUT /media-id.

Updates:

  • [WhatsApp Cloud] GET /waba-info from the Public API will accept both Channel ID and WABA ID as input.
  • [Web Chat] Support redirection for the "Phone Number", "Email" and "Website" in the Business Info page.

2022-11-16

Core Update

Feature:

  • Tags Manager: a member tag management tool for adding, deleting and editing tags in bulk.
  • Support inserting custom data into member's meta while importing member list into the platform.

2022-11-09

Core Update

Feature:

  • New registration experience for first time users of the platform.

Integrations Update

Feature:

2022-11-03

Core Update

Updates:

  • Optimize the logic of the "Any Email" trigger in order to accurately filter invalid email address.
  • Display "File ID" of media in the conversation history, for retrieving the media file with Open API.
  • Add the conversation:read scope for viewing conversation history without logging into the platform.

Integrations Update

Updates:

  • [WhatsApp Cloud] Display both the list button title and description as a text message after being selected by the user.

2022-10-27

Integrations Update

Updates:

  • [Web Chat] Make "Quick Replies" an optional feature for other message types.

2022-10-19

Integrations Update

Updates:

  • [Facebook] Allow unsubscribing a Facebook page in channel when the integration has been removed from the page settings.

2022-10-13

Core Update

Feature:

  • Global Transformer Node, a type of transformer node which can be triggered at any point of the tree.

Integrations Update

Feature:

Updates:

  • [WhatsApp Cloud] Create a checkbox in the "Text" resource template for enabling the URL Preview.
  • [Web Chat] Ensure that the Web Chat icon can be displayed and expanded on the user's webpage.

2022-10-6

Core Update

Feature:

  • Transformer Node, a new category of node, which allows modification of the message event and be able to pass the processed event to the next node.

Updates:

  • Support the import tree function in Open API.
  • Support more Open API mutations for updating information in channel environment.

Integrations Update

Feature:

  • [WhatsApp Cloud] New Public APIs to create/update/delete message template.
  • [WhatsApp Cloud] Support the "About" field in the business profile.

2022-9-28

Core Update

Feature:

  • "Platform Preference" selector in push panel for previewing the response of selected platform integration.

Updates:

  • Display a detailed preview of the WhatsApp Cloud message template in the member's conversation history.

Integrations Update

Feature:

  • [Facebook Integration] Support Messaging type in the resource template of response, for sending Facebook push notifications.

2022-9-21

Integrations Update

Updates:

  • [Live Chat Module] Optimize the outlet channels picker in case the list of available channels is too long.
  • [Email Integration] In the resource template, update the "HTML" field from text field to code editor, and add description about fallback text.
  • [Email Integration] Remove the "File Name" field from the resource template.
  • [Facebook] Add new resource templates that react to the RN unsubscribe and resubscribe events.

2022-9-13

Core Update

Features:

  • "Platform Preference" picker in bot builder for previewing the response of selected platform integration.

Updates:

  • Short access token is supported in Bot API.
  • Importing tree with missing integrations can be allowed by requesting user to install the relevant integrations.

Integrations Update

Features:

2022-8-11

Core Update

Integrations Update

Features:

2022-7-14

Core Update

Features:

  • Support the application of Catergorized Member Tag.
  • The import member notification includes the count of "members updated".
  • Add the timeout checker and log about the URL & Payload to inbound and outbound webhooks.

Updates:

  • Support batch creating conversation history using Open API.
  • Access token generated from WOZTELL platform can be shortened to <100 characters.
  • Block disabled app from using Bot API and sending push message.
  • Add "App Disabled" reminders in user's WOZTELL app when it reaches the MAU quota of free plan.

Integrations Update

Features:

  • Add resource template of Facebook Comment trigger that could get the Page ID and Post ID from the Facebook integration.
  • Allow retrying the embedded sign-up flow in case there is a timeout issue while processing to the WhatsApp Cloud deployment page.
  • Support WOZTELL hosted universal file design: incoming media is uploaded to media library automatically, then WOZTELL provides "fileId" to integrations for retrieving media sent from inlet channel.

Updates:

  • Update the available categories of WhatsApp message template.
  • Merge the "Caption" into the "File name" field of the "File" response of WhatsApp Cloud Integration.

2022-5-30

Core Update

Features:

  • Push report can be generated by users using the "Export" button, and available for download in the notifications.
  • Meta object can be passed in Bot API (SendResponse and redirectMemberToNode), and the meta object will be received in outbound webhook.

Integrations Update - v1.1.0

Features:

  • Recurring Notification is supported in Facebook Integration v1.1.0.
  • One-Time Notification is supported in Facebook Integration v1.1.0.
  • "Any Media/File" is supported as one of the "Predefined Triggers" in bot builder.
  • Resource templates for WhatsApp interactive messages (list message & reply button) are available in bot builder.

2022-5-12

Core Update

Features:

  • Annual subscription plan is available.
  • New users are required to provide a contact phone number during registration.
  • Added "Business Profile Settings" for updating the registered contact phone number of an app.
  • Priority Group can be created during the creation of Channel Environment.
  • Files (i.e. push report) can be downloaded using the download links available in the WOZTELL Notifications.
  • Push Report can be generated and downloaded in WOZTELL.
  • Member page with filters applied can be directly shared with member page URL.
  • Export of analytics report containing member data will be recorded in Audit Trail.
  • Log session without time range and query parameters can be displayed while being shared as a log session URL
  • Bearer token can be used for calling Bot API

Integrations Update - v1.1.0

Features:

  • Sticker is added to one of the supported message types in WhatsApp Cloud Integration.
  • List Message and Reply Button are supported in WhatsApp Cloud Integration.
  • Conversation-based Pricing Information is included in the message event of WhatsApp Cloud Integration.
  • Updated analytics dashboard for Facebook comment reply.
  • Updated WhatsApp Analytics in dashboard.
  • Media Share is supported in Instagram Integration.
  • Comment Reply is supported in Instagram Integration.
  • Integration version of each channel environment & installed integration can be upgraded / downgraded.
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