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Connect Your Chatbot to a Platform in Channels

Expected Outcome

Ice Breakers
Ice Breakers

Before getting started, please make sure you have prepared the following items:

  • Instagram Business Account
  • Instagram Profile linked to a Facebook Page
  • Admin Access to the linked Facebook Page
  • Allowed Access to Messages

Linking Instagram Profile to a Facebook Page

  1. In the Instagram mobile app, head to Profile, select the menu at top right, then select "Settings".
Instagram Settings
Instagram Settings
  1. In the "Settings" page, select "Account".
Instagram Settings
Instagram Settings
  1. If you haven't set up Instagram Business Profile, select "Switch to Profession Account".
Instagram Account
Instagram Account
  1. Create a Professional Account.
Professional Account
Professional Account
  1. Select "Business" as the category.
Select Business
Select Business
  1. You need to log in Facebook if you haven't. If you have already logged in, select the Facebook Page to be linked to this Instagram Profile.
Link to Facebook Page
Link to Facebook Page

Allowing Access to Messages

  1. In the Instagram mobile app, head to Profile, select the menu at top right, then select "Settings".
Instagram Settings
Instagram Settings
  1. In the "Settings" page, select "Privacy".
Instagram Settings
Instagram Settings
  1. In "Privacy", select "Messages".
Instagram Privacy
Instagram Privacy
  1. Then, toggle on "Allow Access to Messages".
Instagram Allow Access to Messages
Instagram Allow Access to Messages

Connecting Instagram Channel

  1. In WOZTELL, select Channels at the top menu bar.
Open Channel Settings
Open Channel Settings
  1. Click on + New Channel to create a new channel.
Create New Channel
Create New Channel
  1. Find the Instagram integration and click "Next".
Create Instagram Channel
Create Instagram Channel
  1. Click "Create Channel".
Create Instagram Channel
Create Instagram Channel
  1. Enter the channel name and description (optional), then click "Confirm".
Create Instagram Channel
Create Instagram Channel
  1. In Platform, click Connect.
Create Instagram Channel
Create Instagram Channel
  1. A window will pop up and ask you to log in your Facebook account.
Login FB
Login FB
  1. Select the Instagram Business Account(s) you would like to use with WOZTELL.
Link to Instagram Business Account
Link to Instagram Business Account
  1. Select Facebook Page(s) you would like to use with WOZTELL.
Link to Facebook Page
Link to Facebook Page
  1. Agree to grant the following permissions to WOZTELL.
Grant Access to WOZTELL
Grant Access to WOZTELL
  1. When you finish link WOZTELL to Facebook, close the pop-up window.
Connected to WOZTELL
Connected to WOZTELL
  1. In Platform, select a Facebook Page in the dropdown and click Subscribe.
Select and Subscribe to Instagram Page
Select and Subscribe to Instagram Page
  1. Your WOZTELL account has been successfully connected to WOZTELL.
tip

You can create a ig.me link and quickly direct customers to your Instagram page for messaging:

ig.me/m/[ig_user_name]

Subscribed to Instagram PagePage

Ice Breakers Setup

Ice Breakers are the entry points to a Instagram chatbot. You are allowed to set a maximum of 4 questions via Ice Breakers.

  1. In "Platform" of your Instagram channel, scroll down to find the Ice Breakers section.

  2. You can enter the text content of Ice Breakers and assign a payload to each of them.

Subscribed to Instagram PagePage

Persistent Menu Setup

Different from Ice Breakers which will only be displayed to new visitor, the Persistent Menu provides options that can be opened anytime in the chat.

  1. In "Platform" of your Instagram channel, scroll down to find the Persistent Menu section.

  2. Click "+ Additional Locale" to add a new persistent menu.

Subscribed to Instagram PagePage
  1. Click "+ Button".
Subscribed to Instagram PagePage
  1. Fill the required fields to create a button.
Subscribed to Instagram PagePage
  1. You can also create a button for URL.
Subscribed to Instagram PagePage
  1. Finally, "Save" the persistent menu settings.
Subscribed to Instagram PagePage
  1. The persistent menu can be opened at top right of the chat.