Create Story Mention on Instagram

When your business Instagram page gets mentioned (tagged) in a public Instagram story, you can create automated reply to engage the corresponding customers in their direct message.

With WOZTELL, Story Mention Reply is not hard to create, all you need is a simple chatbot.

Expected Outcome

Mentioned in Public Story

Reply in Direct Message

Create New Chatbot and Chatbot Node

1. Create a new chatbot. Name the chatbot (i.e. IG Story Mention Flow ) and save it.

Create New Chatbot

2. Add a new general node. It will be used for displaying the Story Mention Reply.

Create New General Node

Create Response for Story Mention Reply

3. In the general node, create a new response.

Create New Response

4. Select "Add Platform" and choose "Instagram" from the dropdown.

Select Response Platform

5. Select "Text" as the message type. Enter the text content for the Story Mention Reply.

Enter Text Content

6. Save the general node afterwards.

Save the Node

Create Global Node

7. Create a new global node. This will be used for triggering the reply.

Create Global Node

8. In the global node, create a new trigger.

Create Trigger

9. Create a trigger with the following sample code. and "Save" the response. This will identify the message event when your business page is mentioned in a public story.

return this.messageEvent.type === "STORY_MENTION"

Search Condition

10. Toggle on redirect and select the general node you have created earlier. Finally, save the node.

Redirect

Add Chatbot to Channel

11. In your Instagram channel, select "Platform" and then "Chatbot Settings", add the Story Mention chatbot and select the global node. Remember to click "Save" to save the channel settings.

Add Chatbot

12. Test your chatbot and see if you can get the expected outcome!