Create Story Mention on Instagram

When your business Instagram page gets mentioned (tagged) in a public Instagram story, you can create automated reply to engage the corresponding customers in their direct message.

With WOZTELL, Story Mention Reply is not hard to create, all you need is a simple tree.

Expected Outcome

Mentioned in Public Story

Reply in Direct Message

Create New Tree and Tree Node

1. Create a new tree. Name the tree (i.e. IG Story Mention Flow ) and save it.

Create New Tree

2. Add a new tree node. It will be used for displaying the Story Mention Reply.

Create New Tree Node

Create Response for Story Mention Reply

3. In the tree node, create a new response.

Create New Response

4. Select "Add Platform" and choose "Instagram" from the dropdown.

Select Response Platform

5. Select "Text" as the message type. Enter the text content for the Story Mention Reply.

Enter Text Content

6. Save the tree node afterwards.

Save the Tree Node

Create Global Node

7. Create a new global node. This will be used for triggering the reply.

Create Global Node

8. In the global node, create a new trigger.

Create Trigger

9. Create a trigger with the following sample code. and "Save" the response. This will identify the message event when your business page is mentioned in a public story.

return this.messageEvent.type === "STORY_MENTION"

Search Condition

10. Toggle on redirect and select the tree node you have created earlier. Finally, save the node.

Redirect

Add Tree to Channel

11. In your Instagram channel, select "Platform" and then "Tree Settings", add the Story Mention tree and select the global node. Remember to click "Save" to save the channel settings.

Add Tree

12. Test your chatbot and see if you can get the expected outcome!