Member Unsubscribe Flow

Introduction

Users who have interacted with your chatbot are considered as members/subscribers. Their information and conversation history will be stored in the "Members" page in WOZTELL. However, not all the users are happy with receiving updates and notifications from your chatbot.

In this section, you will learn how to apply a Member Unsubscribe Flow to your chatbot and allow users to unsubscribe by themselves. As a result, the unsubscribed members will be automatically excluded from the audience while sending push messages in Push Panel.

Reminder

Unsubscribed members can no longer receive push and agenda messages. Although they can still interact with the chatbot, some of the WOZTELL Inbox functions might be affected.

Expected Outcome

Trigger Unsubscribe Flow

Unsubscribed Member

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Sample Chatbot Structure

Sample Chatbot

Create a Chatbot & Node

1. Head to "Bot Builder" in WOZTELL

2. Create a chatbot and name it as "Unsubscribe Flow".

Create a chatbot

3. Create a chatbot node and name it as "Unsubscribe Message".

Create a node

4. Create a Response. Add a text response to indicate users about the unsubscription, for example, "Your subscription has been cancelled."

Create a response

5. Scroll down and toggle on Member Tagging, type "Unsubscribe" and click enter to create the tag. After that, remember to save the node.

Member tagging

Create a Pre-action

6. Head to Pre-actions. Create a new pre-action.

7. Enter the following code. It will unsubscribe the corresponding user from your member list.

Add a pre-action

return new Promise((resolve) => {
  this.member.botMeta.subscribe = false
  resolve({
    member: this.member,
  })
})

Create a Global Node & Trigger

8. Create a Global Node, name it as "Unsubscribe Global".

Create a global node

9. Create a trigger.

10. Select "Keyword / Payload" and "+Keyword Groups". Type the keyword and confirm it by clicking "Enter".

Create a keyword trigger

11. Toggle on Redirect, and select the "Unsubscribe Message" general node.

Redirect to node

Add Unsubscribe Chatbot to Channel

12. Head to "Channels", click "Edit" to enter the channel.

Enter Channel

13. Head to "Chatbot Settings", select "+ New Chatbot" in default.

Chatbot Settings

14. Add the "Unsubscribe Flow" to this channel, and tick the global node "Unsubscribe Global". It means this global node will apply to all chatbots in this channel. Remember to save the settings afterwards.

Add chatbot to channel

15. Now, you can start testing the unsubscribe flow!