Zendesk Deployment

Connecting Zendesk Channel

Select Facebook

1. Select Channels at the top menu bar.

2. Click "+ New Channel".

3. Name your new channel and select Zendesk as your deployment platform and then click "Connect".

Connect Zendesk Step 1

4. Fill in your Zendesk Domain, log into your Zendesk account and grant access to WOZTELL. After that, you should be able to see the Access Token.

Connect Zendesk Step 2

Connect Zendesk Step 3

Connect Zendesk Step 4

5. Click Get Connection Token and copy the generated Connection Token.

Connect Zendesk Step 5

6. Head to your Zendesk Marketplace and locate WOZTELL Live Chat Module.

Connect Zendesk Step 6

7. Install the module.

Connect Zendesk Step 7

Connect Zendesk Step 8

8. After that, head to your Zendesk Admin panel and locate "Channel Integrations" under "CHANNELS".

Connect Zendesk Step 9

9. Edit "WOZTELL" channel and head to "Accounts".

Connect Zendesk Step 10

10. Select "Add account" and then paste the Connection Token to submit.

11. Pair up your inlet and outlet channel. For details, please click here.

12. Your app is now connected to Zendesk! 🎉🎉 You can start building your bot in the Bot Builder workspace.

tip

You should always separate testing and production environments into two different Zendesk channels.