Web Chat Button Types

Use buttons to request input from users. Both response templates (including Button, Carousel and List) as well as the persistent menu support buttons that can perform different kinds of actions:

• URL Button
• Postback Button
• Call Button

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URL Button

Web Chat URL Button

Open Website in New Tab

The URL Button can be used to open a web page in a new tab within the same browser.

{
  type: "web_url",
  title: "some title",
  url: "https://sanuker.com",
}

Property	Description	Required
type	web_url	Y
title	String	Y
url	URL of the destination	Y

---

Postback Button

Web Chat Payload Button

Sending Response through Payload Button

The Postback Button helps invoke an action (usually sending an answer back) in your chatbot. You can set a payload to the button.

{
  type: "postback",
  title: "some title",
  payload: "some payload",
}

Property	Description	Required
type	postback	Y
title	String	Y
payload	Custom defined payload triggers	Y

---

Call Button

Call Button

The Call Button can be used to initiate a phone call directly.

{
  type: "phone_number",
  title: "Call us",
  payload: "+85281930208"
}

Property	Description	Required
type	phone_number	Y
title	String	Y
payload	Format must have "+" prefix followed by the country code, area code and local number without any space	Y