Ice Breakers in Instagram

Ice Breakers are the text bubbles displayed to new users who have never chatted with your page. They act as the entry points to an Instagram chatbot. Every page is allowed to create a maximum of 4 questions via Ice Breakers.

Expected Outcome

New users visiting your Instagram page can start a conversation with your chatbot by clicking the ice breaker button.

Create Ice Breakers

1. In "Channels", head to your Instagram channel.

2. Head to "Platform". Scroll down to the "Ice Breakers" section and select "+ Additional Locale".

3. Select "+ Questions" to add a new ice breaker question.

4. Fill in the text content and payload.

5. Save the ice breaker questions.

6. If you select "+ Additional Locale" again, a new modal will be created. You can choose a different locale setting from the dropdown to cater for the needs of customers.

Create Global Node & Trigger

7. In Bot Builder, create a tree and a tree node for sending the response.

8. Create a global node, then create a payload trigger. The payload should match with the one you have assigned to the ice breaker question.

9. Redirect the global node to the tree node in order to display the response.

Add Tree to Channel

10. Finally, add the tree to the channel in Tree Settings.